During the last month the Israeli satellite TV company have experienced numerous occasions of signal loss. At first, I was patient with them, because they are usually very good, and their business competitor Hot are not. But, after a few weeks of having a hard time watching TV, I decided to talk to them.
That made me angrier and angrier. First, they refused to compensate their customers, in particular me, for this. They said that only after the problems are resolved, they will decide how to compensate the customers. Since it was already a month into the period of signal problems I thought it was unlikely that it will ever be resolved. Then they gave all their customers access to view the pay-per-view video channel. Only problem is - how can you watch a film with no signal?
I asked to be disconnected, but they demanded 400 NIS for contract breach. I said that they were the first ones to breach the contract, when they failed to provide the service I was paying for. This soon turned into a huge argument with harsh words from both sides. They were willing to compensate me for a week of signal problems, claiming that I called for the first time only a week ago. This infuriated me. I was trying to reach them for weeks, but their customer support services was overwhelmed.
Finally, I found a loop-hole in their system. It appears that they allow a customer to freeze his subscription for a period that ranges from 1 month to 4 months. I froze mine for a month. No questions asked, no problems. This allows me to be able to watch Israeli TV channels, without the other channels, at a rate of 15 NIS. At least now if there are problems with their signal I know that I don't pay hundreds of shekels for dozens of unwatchable TV channels.
By the way, Hot are doing everything they can to lure Yes customers. Yes high rank official said it would probably collapse if the signal problems continue for another month. This will leave Hot as a sole provider of multi-channel TV in Israel. I guess they will be cruel with their rates when this happens.
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2 comments:
Your last statement makes me think that it is probably best to stick with Yes for the time being, with a frozen subscription. Moving to Hot now will probably have to be done by signing a contract that locks you in for a long time with high disconnection cost, forcing you to pay the very high rates when they finally get exclusivity for TV services.
I think I agree with you. Although their behavior lately makes me sick of them.
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