We have our internet connection with Cincinnati Bell. At first it was great: high speed fiber optics. However, we had to disconnect the fiber optics because of our move to another apartment (where we will have a new non-fiber optics internet with Cincinnati Bell). Therefore, we scheduled a time for a technician to come pick up the old equipment. It was between 8 and 12 today. Naturally, no one showed up. It's a working day, and they just didn't give a damn about people being left at home and missing work.
So, I called their office. It took a Cincinnati Bell representative 18 minutes just to answer the phone! This is such a bad service I am now considering disconnecting from them altogether.
A technician finally called. According to him no one told him it was supposed to be in the morning. He said that it happened a lot with the office mixing orders.
This company is a disgrace to American service standards.
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2 comments:
I hate to tell you, but the only other broadband option here is Time Warner and they are even worse than Cincinnati Bell. For example, it took me 112 minutes to reach a rep (yes, almost 2 hours!) last time I needed help with RoadRunner. Then, as soon as you mention it is about Internet service, you are rerouted to India. After 20 minutes of some Indian reading a standard script (unplug the modem, etc.) of all things I've already done, I get rerouted back to Cincy to schedule a service call. Over 2 hours just to get some guy to come out. So you see, it could always be worse!
I agree with you, Anonymous. We had Time Warner for a while, and though we didn't encounter the same problem as you did, we were not happy with the service they provided. For example, we paid for 15 Mbit/s but the average bandwidth we got was 7 Mbit/s.
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