Cincinnati Bell's service

We have our internet connection with Cincinnati Bell. At first it was great: high speed fiber optics. However, we had to disconnect the fiber optics because of our move to another apartment (where we will have a new non-fiber optics internet with Cincinnati Bell). Therefore, we scheduled a time for a technician to come pick up the old equipment. It was between 8 and 12 today. Naturally, no one showed up. It's a working day, and they just didn't give a damn about people being left at home and missing work.

So, I called their office. It took a Cincinnati Bell representative 18 minutes just to answer the phone! This is such a bad service I am now considering disconnecting from them altogether.

A technician finally called. According to him no one told him it was supposed to be in the morning. He said that it happened a lot with the office mixing orders.

This company is a disgrace to American service standards.